Contact IT support
Need to talk to someone? Otago Polytechnic provides an IT Support Service Desk for on-campus and distant OP students.
Call us if you have any IT issue that impacts on your studies, and we’ll do our best to help.
|0800 POLY IT (0800 765 948)||firstname.lastname@example.org||Dunedin Campus, H Block Level 1, Room H107|
When you call, or email, it is very helpful if you quote your student ID number to speed up the job logging process. You may be asked some questions to verify your identity, just so we are sure we are helping the right person.
We can help students who are experiencing trouble with:
PaperCut printing account top-ups and enquiries
Help connecting to the OP student wireless network – laptops and phones
Advice and assistance with student laptops and smart devices
This website also has a wide range of information to help you with your IT support issues.
Need to talk to someone?
Hours of Service
Monday to Friday
Normal business hours
8am to 5pm (Fully staffed)
5pm to 9pm (Staffed by one person)
|Sunday (extended hours)||
1pm to 5pm (Staffed by one person)
With the end of the 2017 Academic Year, our 2017 extended hours of IT Support will end from 9pm Friday 1st December 2017.
After this date, you are still most welcome to call us for IT Support anytime during our normal business hours.
Holiday operating hours of service
|Normal business hours||Monday 4 December to Thursday 21 December, until 12 noon|
|Closed||Otago Polytechnic is closed from 12 noon on 21 December 2017 until 3 January 2018|
|Normal business hours||Wednesday 3 January 2018 to Friday 9 February 2018|
|2018 extended IT support hours begin||Sunday 11 February 2018|
|2018 extended IT support hours end||Sunday 2 December 2018 (with the end of the 2018 Academic Year)|
Please note: there are times during the day when the Student IT Service Desk call queue can get rather busy.
Please be patient and hold on. If we have a significant delay in answering your call, you will be able to leave a voice message after approximately five minutes on hold – but please leave your full name, Student ID number, and a contact phone number so we can call you back.
We have the ability to link up with computers out on the Internet and see what is on your screen, using our Bomgar B200 remote support system. However, we can only connect with computers owned by you, and only with your permission.
If you are experiencing problems with a computer owned by your employer, we ask you first contact the IT support person who looks after your business computers. We are very happy to work with them to help resolve your IT issue, but we need to respect your employer’s IT policies. Our Bomgar B200 system is a safe and secure “client/server” system where we ask you to log onto our Bomgar system website, and we meet you on the Bomgar server. (This system is not a “peer-to-peer” connection and is very secure.) At the end of the support session all trace of the connection is removed and your computer privacy is assured. To obtain help via a remote support call, please call the Student IT Service Desk, and they will provide the instructions on how to make this connection.
Hero image: Christmas tree light blur. mirekmurmir. Image retrieved from: https://pixabay.com/en/christmas-tree-light-blur-boketh-1226220/ Licensed under Creative Commons License CC0 Public Domain.