Contact IT support
Need to talk to someone? Otago Polytechnic provides an IT Support Service Desk for on-campus and distant OP students.
Call us if you have any IT issue that impacts on your studies, and we’ll do our best to help.
|0800 POLY IT (0800 765 948)||firstname.lastname@example.org||Dunedin Campus, H Block Level 1, Room H107|
When you call, or email, it is very helpful if you quote your student ID number to speed up the job logging process. You may be asked some questions to verify your identity, just so we are sure we are helping the right person.
We can help students who are experiencing trouble with:
PaperCut printing account top-ups and enquiries
Help connecting to the OP student wireless network – laptops and phones
Advice and assistance with student laptops and smart devices
This website also has a wide range of information to help you with your IT support issues.
Need to talk to someone?
Hours of Service
|Monday to Friday||
8am to 5pm (Fully Staffed)
5pm to 9pm (Staffed by one person)
1pm to 5pm (Staffed by one person)
Extended IT Support is provided throughout the Academic Year, beginning from Tuesday 7 February 2017 until Friday 1December 2017.
After the 1 December, we drop back to Normal Business Hours until Otago Polytechnic closes for the year.
Please note: there are times during the day when the Student IT Service Desk call queue can get rather busy.
Please be patient and hold on. If we have a significant delay in answering your call, you will be able to leave a voice message after approximately five minutes on hold – but please leave your full name, Student ID number, and a contact phone number so we can call you back.
We have the ability to link up with computers out on the Internet and see what is on your screen, using our Bomgar B200 remote support system. However, we can only connect with computers owned by you, and only with your permission.
If you are experiencing problems with a computer owned by your employer, we ask you first contact the IT support person who looks after your business computers. We are very happy to work with them to help resolve your IT issue, but we need to respect your employer’s IT policies. Our Bomgar B200 system is a safe and secure “client/server” system where we ask you to log onto our Bomgar system website, and we meet you on the Bomgar server. (This system is not a “peer-to-peer” connection and is very secure.) At the end of the support session all trace of the connection is removed and your computer privacy is assured. To obtain help via a remote support call, please call the Student IT Service Desk, and they will provide the instructions on how to make this connection.