The Library offers a Home Delivery Service for enrolled Otago Polytechnic students or Otago Polytechnic staff who are based outside the Dunedin area. Use this service to request Library books online and have them delivered to your home free of charge. If you are undertaking a distance course and you live in the Dunedin area, you can use this Home Delivery Service or request items for pickup at the Robertson Library.
The Home Delivery service lets you request books in the Robertson Library and the University of Otago Libraries and have them sent to your home.
Delivery is free of charge and return postage within NZ is also free.
Requesting a book for Home Delivery is done using Library Search l Ketu and instructions are available in the following section.
Books that have been requested using the Interloan Service can also be sent out to you but you need to indicate this in the interloan request.
Some items in the Library collections cannot be requested for Home Delivery and these include: items in the Hocken collections, Special collections, items in the Reserve or 3 Day loan collections and theses.
Who can use the Home Delivery Service?
Students taking an Otago Polytechnic distance course
Students studying at the Otago Polytechnic but living outside the Dunedin area (this includes students studying at the Cromwell and Auckland campuses, Otago Polytechnic Occupation Therapy students who utilise the Wintec campus and the cohort of Otago Polytechnic Nursing students in Timaru).
- Students on temporary placement outside the Dunedin area as part of their Otago Polytechnic studies.
Otago Polytechnic staff who are located outside the Dunedin area (and this includes the Cromwell and Auckland campuses).
Make sure we have the correct delivery address:
Items requested for Home Delivery are sent to the address the Otago Polytechnic has on your student record. Please ensure this address is correct before placing any requests.
If you are an Otago Polytechnic staff member, please contact the Library so we can record your postal address. You can do this by email: firstname.lastname@example.org or by phoning: 0800 DISTANT.
You can request books and have them delivered to your home address or you can pick them up at the Robertson Library.
1. From the Library homepage, go to Library Search l Ketu and sign in to My Account.
2. Choose the second sign-in option on this page:
3. Log in with your network/moodle username and password:
4. Once signed in, search for the required book. Under the book result, click on Available in the Library.
5. Click on Request.
Delivery location options
Delivered to your home
The options to select from the Pickup Location menu (shown below) differ depending on whether or not you are taking an Otago Polytechnic distance course.
- Pickup Location Option 1: If you are taking a distance course, you should find Home Address as an option in the Pickup Location menu.
Choose this and click on Request.
Pickup Location Option 2: If the course you are taking is not classified as a distance course, the Home Address option will not be available from the Pickup Location menu but you can still request this option:
Choose Robertson Library from the Pickup Location menu.
In the comments field, add that you want to use the Home Delivery Service and provide your postal address.
Click on Request.
The delivery of books
You’ll be notified by email, to your OP student account, when the book has been issued to your library record. The books are sent to the address Otago Polytechnic has for you, so please keep your semester address up-to-date. If the book is on loan to someone else when you place a request, there will be some delay in supplying it.
If you’ve made the request using the Home Address option, the confirmation email will indicate the delivery address. Please let the Library know if this delivery address needs to be changed.
Collected from the Robertson Library
For the Pickup Location, select Robertson Library from the dropdown menu and click on Request.
You’ll receive an email when the book is ready for collection from the hold shelf at the Robertson Library. This notification is sent to your OP student email.
Remember to have the book issued!
If you only require a single chapter from a book, you can make a request for it using Library Search l Ketu and Library staff will scan the chapter and email it to you.
1. From the Robertson Library homepage go to Library Search l Ketu and choose to sign in to My Account.
2. Log in with your student username and password.
3. Once signed in, search for the book the chapter is published in and under the book result click, Available in the Library.
4. Choose Scan Request.
5. In the Part to Scan field, enter the details of the chapter (title, author(s) and pages) and click Request.
Confirmation of your request will be sent to your OP student email.
If you require an article from a journal that is not available online but the Robertson Library or the one of the University of Otago Libraries have it on the Library shelves, you can request a copy.
Follow these steps to request an article from a journal, magazine or newspaper:
1. From the Library homepage, go to Library Search l Ketu and sign in to My Account. Log in with your network/moodle username and password.
2. Once signed in, search for the journal the article is published in and click on Available in the Library.
3. Choose Request a scan from a different issue.
4. Enter the details for the article:
In the Manual Description field, enter the journal volume and issue number and the page numbers for the article
In the Part to scan field, enter the article title and authors
Confirmation of your request will be sent to your OP student email.
Items requested using Home Delivery are delivered by New Zealand Couriers and a prepaid address label (for return delivery within NZ) is included in the parcel.
Please keep the packaging so you can reuse it to return the items.
There are four options for returning items:
Drop the parcel off at your nearest New Zealand Couriers branch (locations are on their website).
Contact New Zealand Couriers: 0800 800 841 and organise for them to collect package.
If you live near the University of Otago Libraries in Christchurch, Wellington or Invercargill, you can also return the books there.
- If you don’t have a return address label, you can post the books from a NZ Post shop using this Freepost address:
University of Otago Library
Private Bag 1973
Use the Interloan Service to request books, book chapters and journal articles that are not available in the Robertson Library or the University of Otago Libraries. These requests are be made online and you can get the books delivered to the address the Otago Polytechnic has for you.
For help using Library Search l Ketu, the databases and other sources of research for your assignments and research, contact a Subject Librarian.
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