Change my network password off campus
Otago Polytechnic has a “password self-service” facility to allow students to reset their own OP network passwords.
This is a two-step process:
You must first “register” to be able to use it.
You can then change your forgotten password yourself by correctly answering your security questions.
Remember to register before you need to use it.
Before you reset your password
When syncing your OP Office365 email to a mobile device, remember that if you reset your Otago Polytechnic Student User Password, it will also affect any device you may be using to sync OP Office365 student emails.
If you forget,
your email will stop syncing immediately.
After 5 failed attempts at trying to connect your mobile device , your Otago Polytechnic Student User Account will be locked out as a security precaution.
Therefore, before resetting your Password, check whether you have set up your mobile device to sync your email.
Once your password has been reset, you will need to go to your remote device, edit the mail settings, and update the password to your new password.
If you forget, you will need to contact the Student IT Service Desk to have your Otago Polytechnic Student user account unlocked.
Need to talk to someone?
Student IT Service Desk
Dunedin Campus, H Block Level 1, Room H107
Step 1: Password Registration
Before the Self-Service Password Reset service can be used, you first must register yourself as a member of the service.
This means you need to know your Otago Polytechnic Network Password for this step to work.
If you have not registered and your Password does not work, you will need to call the Student IT Service Desk for help.
From your laptop or tablet, open up a Web Browser (ie Internet Explorer, Safari, and Firefox) and go to this web page:
Username and current password
If you are prompted to enter your Otago Polytechnic Student Username and current password, type in your details and click the “Log in” button to start the “Password Registration” wizard.
Follow the instructions on the Registration wizard
Click “Next” to begin the registration process.
Enter your current password
The Registration Wizard knows it is you who are is logged in, so type in your current Otago Polytechnic Student user password and then click “Next”, and wait for the next screen to load.
If incorrect password
If you get your password wrong, you will see the following error screen. Click on the “Self-Service Password Registration” link to begin again…
If correct password
Follow the instructions and answer at least 4 questions to register. You must be able to remember the answers as you entered them the next time you need to reset your password. Click “Next,” and there will be a delay while the “Password Registration” wizard adds this information to its database.
Step 2: Using the Password Reset service
Open up a Web Browser
Answer security questions
If wrong answer
Enter new password
Be sure your passwords match
Your new password is available to use
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