Contact IT support
Need to talk to someone? Otago Polytechnic provides an IT Support Service Desk for on-campus and distant OP students.
Tech fund info
Find out about computer specifications for your programme and top tips on what to buy.
Getting IT Support
Our website has a wide range of information to help you with your IT support issues.
If you are experiencing an isssue you can Create a support request or call us if you have any IT issue that impacts on your studies, and we’ll do our best to help.
|Dunedin Campus, H Block Level 1, Room H107email@example.com||0800 POLY IT (0800 765 948)|
|Auckland Campus, Level 1, Room firstname.lastname@example.org||0800 111 212|
|Central Campus (remote help only)||email@example.com||0800 POLY IT (0800 765 948)|
When you call, or email, it is very helpful if you quote your student ID number to speed up the job logging process. You may be asked some questions to verify your identity, just so we are sure we are helping the right person.
We can help students who are experiencing trouble with:
PaperCut printing account top-ups and enquiries
Help connecting to the OP student wireless network – laptops and phones
Advice and assistance with student laptops and smart devices
Hours of Service
Dunedin and Central Campuses
Monday to Friday
Normal business hours
8am to 5pm (Fully staffed)
5pm to 9pm (Staffed by one person)
|Sunday (extended hours)||
1pm to 5pm (Staffed by one person)
With the end of the beginning of the 2020 academic year, our extended IT Support hours will start from Sunday 16th February and will Friday 27th November 2020.
After this date, you are still most welcome to call us for IT Support anytime during our normal business hours.
Holiday operating hours of service
|Normal business hours||6 January 2020 to 14 February 2020|
|Begin - 2020 extended IT support hours||16 February 2020 - start of the 2020 academic year|
|End - 2020 extended IT support hours||27 November 2020 - end of the 2020 academic year|
|Normal business hours||30 November 2020, until 15th Feburary 2021|
|Closed||Otago Polytechnic is closed from 12 noon on 23 December 2020 until 8am on 5 January 2021|
Please note: there are times during the day when the Student IT Service Desk call queue can get rather busy.
Please be patient and hold on. If we have a significant delay in answering your call, you will be able to leave a voice message after approximately five minutes on hold – but please leave your full name, Student ID number, and a contact phone number so we can call you back.
Hours of Service - Auckland Campus
|Monday to Friday||8am - 6pm|
We have the ability to link up with computers out on the Internet and see what is on your screen, using our BeyondTrust remote support system. However, we can only connect with computers owned by you, and only with your permission.
If you are experiencing problems with a computer owned by your employer, we ask you to first contact the IT support person who looks after your business' computers. We are very happy to work with them to help resolve your IT issue, but we need to respect your employer’s IT policies. Our BeyondTrust system is a safe and secure “client/server” system where we ask you to log onto our BeyondTrust system website, and we meet you on the BeyondTrust server. (This system is not a “peer-to-peer” connection and is very secure.) At the end of the support session all trace of the connection is removed and your computer privacy is assured. To obtain help via a remote support call, please call the Student IT Service Desk, and they will provide the instructions on how to make this connection.
Hero image: Christmas tree light blur. mirekmurmir. Image retrieved from: https://pixabay.com/en/christmas-tree-light-blur-boketh-1226220/ Licensed under Creative Commons License CC0 Public Domain.